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Tech Support

If you are experiencing any problems with the camera you can refer to the manufacturer information provided below or contact Vello Support ( support@vello.vip ).

> Troubleshooting Common Camera Problems

VR Documentation

  • WELCOME
  • EQUIPMENT CHECKLIST
    • Hardware
  • 3D 360 VR CAMERA
    • Quick start Guide
  • Operating the VR Camera
    • Basic Camera Operation
    • Connecting Your Devices
    • Controlling the Camera via Insta360 Pro App
    • Shooting Mode screen & Settings
    • Common Camera Problems
  • Video Editing
  • Exporting your VR Video
    • create 3 versions
    • Frames per second
    • Export Settings
    • Format
    • Resolution
    • Bitrate
    • Export
  • Create a VR Environment
  • Add Content to the VR Video Player
    • Video Player Thumbnail
    • Video Thumbnail
    • Adding a New Video
  • Uploading your Content
  • Supported Devices
  • Supported Platforms
  • Tech Support
  • Test your footage in VR

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